SureCharge

SureCharge
EV Charging Operations & Maintenance Service
SureCharge is an EV charging Operations & Maintenance (O&M) service that provides intelligent monitoring, 24/7 customer and driver support, remote troubleshooting, and managed field repairs. 
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Our Services
The Reality of Public EV Charging
Inconsistent functional reliability directly translates to low charger utilization and lost revenue, preventing site owners from achieving optimal financial returns on their EV charging investment.
92-99%
Reported Uptime
Often misleading, as it doesn't reflect actual functionality for drivers.
71%
First-Time Charge Success
Less than three-quarters of charging attempts are successful on the first try.
20%
Drivers Can't Charge
A significant percentage of EV owners encounter charging failures.
85%
New Charger Success Rate
Initial success rate for new charging infrastructure.
<70%
Aged Charger Success Rate
Success drops significantly after 3+ years of operation, highlighting infrastructure aging.
SureCharge directly addresses these industry-wide challenges by providing proactive monitoring, expert support, and efficient field repairs to ensure that charging stations are not just "online" but truly functional and reliable for every EV driver.
The SureCharge Service
Analytics
24/7 Remote Monitoring: Constant, round-the-clock monitoring of charger and network operations.
Proactive Maintenance: Remote troubleshooting, diagnostics, and issue resolution at the software and firmware level.
Software and Firmware Management: Seamless remote upgrades and patches to ensure your chargers are always running the latest, most stable applications.
Driver Experience
24/7 Support Center: Dedicated call center and multi-modal ticketing system for immediate driver assistance.
Payment and Session Resolution: Efficient resolution of payment failures, session errors, and charging disputes.
Seamless Charging Journey: Comprehensive support for both public and fleet drivers to ensure a friction-free charging experience.
Operations
Uptime Optimization: Proactive management and maintenance protocols focused on maximizing charger reliability and availability.
Revenue Generation Tools: Implementation of dynamic pricing models and advertising opportunities to boost site profitability.
Network Interoperability: Seamless integration with major third-party charging networks and customized performance reporting.
Contractor Network
Nationwide Vetted Professionals: Access to a broad network of local, certified electrical contractors and EVITP specialists.
Expert On-Site Services: Rapid dispatch for on-site troubleshooting, complex repairs, and essential routing and preventive maintenance.
Manufacturer Trained: Technicians with specialized training from charger manufacturers to ensure correct and efficient hardware servicing.
Service Features
Through our nationwide network of certified electrical contractors and EVITP technicians, we deliver local repairs, troubleshooting, and preventive maintenance with manufacturer-trained technicians on call, supported by analytics, SLA tracking, and reporting to maximize uptime and streamline operations.
24/7 Monitoring 
Help Desk & Driver Support 
Field Technicians
Reporting & Analytics
Inventory & Parts
IT Services
Who We Serve
Our platform delivers mission-critical O&M services to organizations managing EV charging infrastructure across diverse applications and scales.
Fleet Operators
Keep your electric fleet operational with 24/7 monitoring and rapid response maintenance. Minimize vehicle downtime through proactive charging infrastructure management and predictive maintenance protocols.
Property Owners
Enhance property value and tenant satisfaction with reliable charging amenities. We manage everything from routine maintenance to emergency repairs, ensuring consistent uptime for workplace and commercial charging stations.
Multifamily Properties
Deliver seamless charging experiences for residents with comprehensive maintenance programs. Our services include tenant support, billing coordination, and preventive maintenance to maximize resident satisfaction and system longevity.
Municipal Networks
Support your community's EV adoption goals with dependable public charging infrastructure. We provide the operational expertise and technical resources cities need to maintain accessible, high-performing charging networks.
Public Charging Networks
Scale your charging operations efficiently with comprehensive O&M support. From multi-site monitoring to standardized maintenance protocols, we help network operators deliver consistent service quality across every location.
Site Owners
Maximize revenue potential from your charging assets while minimizing operational burden. Our turnkey O&M solutions handle technical management, allowing you to focus on your core business operations.
Comprehensive O&M Platform
Our integrated platform combines advanced technology, expert support, and extensive field resources to deliver end-to-end operations and maintenance for EV charging networks of any size.
Complete Coverage
From initial deployment through ongoing operations, we provide full lifecycle support including monitoring, maintenance, repair, and optimization services.
Proven Expertise
Our team brings deep experience in EV charging technology, electrical systems, and network operations to ensure maximum uptime and performance.
Scalable Solutions
Whether you operate five chargers or five hundred, our platform scales seamlessly to meet your operational requirements and growth trajectory.
Field Service Excellence
Our nationwide network of certified electrical contractors and EVITP technicians ensures rapid, expert on-site support. We handle everything from routine maintenance to complex repairs, minimizing disruption and maximizing the operational uptime of your charging infrastructure.
Certified Technicians
Highly trained professionals specialized in EV charging equipment, ready for any challenge.
Preventive Maintenance
Proactive inspections and scheduled services to prevent issues before they arise.
Rapid Response
Quick deployment for urgent repairs, ensuring minimal downtime and swift resolution.
Intelligent Reporting & Analytics
Transform operational data into actionable insights with customized reporting tailored to your specific KPIs and stakeholder requirements. Our analytics platform provides visibility into network performance, utilization patterns, maintenance trends, and financial metrics.
Executive Dashboards
High-level performance summaries and trend analysis for strategic decision-making
Operational Metrics
Detailed uptime statistics, response times, and maintenance activity tracking
Financial Reporting
Cost analysis, budget tracking, and ROI documentation for your charging investments
Custom Reports
Flexible reporting tools that adapt to your unique organizational needs and compliance requirements
Inventory & IT Services
Strategic Inventory Management
Minimize downtime with optimized parts inventory and logistics management. We maintain strategic stock of critical components, manage warranty processes, and coordinate equipment procurement to ensure rapid repair capabilities.
Critical spare parts inventory and warehousing
Warranty claim management and coordination
Vendor relationship management
Lifecycle replacement planning
Comprehensive IT Services
Ensure seamless integration and secure operations with full-stack IT support. Our technical team manages software updates, network connectivity, cybersecurity protocols, and system integrations to keep your charging network running smoothly.
Firmware and software update management
Network connectivity troubleshooting
Cybersecurity monitoring and compliance
Backend system integration support
Performance You Can Measure
Our operations and maintenance platform delivers measurable results across the metrics that matter most to your organization and your charging users.
99.2%
Average Uptime
Industry-leading reliability across managed networks
<2hr
Response Time
Rapid field service dispatch for critical issues
35%
Cost Reduction
Operational savings through preventive maintenance
24/7
Support Coverage
Round-the-clock monitoring and assistance
Proven at Scale: Our platform currently manages thousands of charging ports across diverse applications, from urban fleet depots to rural highway corridors, delivering consistent performance and reliability regardless of location or complexity.
Why Partner With Us
Nationwide Coverage
Our extensive network of certified electrical contractors ensures consistent, reliable service delivery across all your charging locations, from urban centers to rural communities.
Technology-Driven
Advanced monitoring platforms and predictive analytics enable proactive maintenance, reducing costs and maximizing uptime across your charging infrastructure.
Customer-Focused
We adapt our services to your specific operational requirements, providing flexible contract terms and customized solutions that align with your business objectives.
Single Point of Contact
Simplify operations with one dedicated partner managing all aspects of your charging network O&M, from routine maintenance to emergency response.
Transparent Communication
Stay informed with regular updates, detailed reporting, and proactive alerts about your network's performance and maintenance activities.
Continuous Optimization
Benefit from ongoing performance analysis and recommendations that improve efficiency, reduce costs, and enhance user satisfaction over time.
Ready to Optimize Your EV Charging Network?
Let's discuss how our comprehensive operations and maintenance platform can enhance the reliability, performance, and profitability of your EV charging infrastructure. Our team is ready to design a customized O&M solution that meets your specific operational requirements and business objectives.
Contact us today to schedule a consultation and discover how we can transform your charging network operations.
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Serving fleet operators, property owners, municipalities, and charging network operators nationwide with reliable, professional EV charging O&M services.
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Ready to power up your EV charging network? Connect with our team to learn how SureCharge delivers superior performance and reliability.
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