Assurecharge Managed Services
Infrastructure-as-a-Service for the Public Sector — purpose-built to help agencies manage, optimize, and scale their EV charging operations with the confidence of a dedicated strategic partner.
Managing EV Infrastructure Is an IT Problem
The Complexity Is Real
A modern EV charging portfolio demands the same operational discipline as a fully managed IT department. Network uptime monitoring, firmware updates, vendor coordination, help desk support, billing data reconciliation, preventative maintenance scheduling — each layer adds overhead that diverts your staff from core agency mission.
Public agencies weren't built to become utility operators. Yet as EV mandates accelerate fleet electrification, that's precisely what's being asked of procurement leads and operations teams alike.
A Familiar Solution
For decades, agencies have successfully outsourced IT complexity to Managed Service Providers — gaining specialized expertise, predictable costs, and institutional accountability without building in-house capacity. Assurecharge applies that exact model to EVSE infrastructure.
We become the dedicated operations layer between your agency and your charging network — so your team never has to.
Chapter 1
Why Outsource Your EV Operations?
The same strategic logic that drove IT outsourcing now applies directly to EV infrastructure management.
The Outsourced Advantage
Reduced Operational Overhead
Eliminate the cost of recruiting, training, and retaining specialized EV technicians and network administrators. Assurecharge absorbs those fixed costs across our entire client portfolio — passing the efficiency back to your agency as measurable savings.
24/7 Specialized Talent
Our network operations center provides round-the-clock monitoring and tier-2 technical support — staffed by EVSE-certified professionals your agency couldn't economically employ full-time. Issues are identified and resolved before they impact fleet readiness.
Fiscal Predictability
Shift from unpredictable capital expenditures and emergency repair invoices to a structured, transparent monthly service fee. Budget cycles become easier to manage when infrastructure costs are fixed, documented, and contractually governed.
Chapter 2
Efficiency & Savings: The Proactive Difference
Reactive maintenance costs agencies an average of 3× more than proactive, scheduled servicing. Assurecharge is engineered around prevention — protecting your infrastructure investment and your operating budget simultaneously.
3×
Reactive vs. Proactive
Emergency repairs cost three times more than scheduled preventative maintenance on average.
98%
Uptime Guarantee
Contractually backed network uptime across your entire managed charging portfolio.
40%
Admin Hours Reclaimed
Agencies typically recapture significant staff hours previously consumed by vendor coordination and incident triage.
24/7
Monitoring Coverage
Continuous network health monitoring with automated alerts and escalation protocols.
Pricing Optimization
EV charging pricing is not static — it responds to utility tariff structures, time-of-use rates, demand charges, and fleet usage patterns. Assurecharge continuously analyzes your charging data to optimize pricing configurations, ensuring your agency captures available revenue, avoids demand charge penalties, and aligns session costs with actual operational needs.
Our pricing analysts monitor rate schedules from your utility provider and update your network configuration accordingly — a function most agencies have no dedicated staff to perform.
Preventative Maintenance
Every Assurecharge managed site follows a structured preventative maintenance calendar — including remote diagnostics, firmware updates, connector inspections, and scheduled on-site servicing. Our technicians identify degradation patterns before they result in charger failure.
The math is straightforward: a scheduled maintenance visit costs a fraction of an emergency dispatch, parts expedite fees, and the fleet downtime that follows an unplanned outage. Prevention isn't just good practice — it's the responsible use of public funds.
End-to-End Coverage
Full-Stack Managed Services
From data to hardware, Assurecharge delivers end-to-end operational coverage — so your agency has a single accountable partner across every layer of your EV infrastructure.
Everything Your EV Operation Requires
Data Extraction & Reporting
Automated extraction of session data, utilization metrics, and energy consumption figures — formatted for agency reporting requirements, grant compliance documentation, and fleet management systems. Your data, structured and ready.
24/7 Help Desk
Dedicated EVSE support for both fleet drivers and facility managers. Our team handles charger troubleshooting, access credential management, billing inquiries, and escalations — eliminating the burden from your internal IT and operations staff entirely.
Site Planning & Deployment
Strategic guidance for expanding your charging footprint — from load assessments and utility interconnection planning to permit coordination and contractor oversight. We ensure each new site is deployed on schedule, on budget, and to specification.
Hardware Repair & Maintenance
Certified field technicians manage all hardware service events — from warranty claims and parts logistics to on-site repairs and equipment replacements. Assurecharge coordinates directly with manufacturers, removing agencies from the middle of every service interaction.
Chapter 4
Operational Transparency: Your Window Into Performance
Accountability doesn't require complexity. Assurecharge gives agency stakeholders real-time visibility into their infrastructure through purpose-built reporting tools — designed for decision-makers, not technicians.
The Customized Dashboard
Every agency operates differently — with unique KPIs, reporting hierarchies, and fleet management structures. Assurecharge's customized dashboard is configured to surface the metrics that matter most to your organization: charger uptime by location, session throughput, energy costs per vehicle, utilization rates, and maintenance event history.
Role-based access ensures fleet managers, procurement leads, and executive stakeholders each see a view calibrated to their decision-making needs. No raw data dumps — just clear, actionable intelligence delivered in the format your agency already works in.
- Real-time charger status across all managed sites
- Energy cost tracking and utility billing reconciliation
- Maintenance event logs with resolution timelines
- Utilization trends for fleet planning and grant reporting
Compliance & Reporting: Navigating Regulatory Requirements
Assurecharge automates complex regulatory reporting to ensure your infrastructure consistently meets federal and state funding requirements.
Federal Program Reporting
Every federal funding program carries distinct reporting obligations. Assurecharge structures and submits the required uptime, energy, session, and cost data — formatted to each program's specifications.
State Regulatory Reporting
State programs vary widely in their data requirements and submission formats. Our team monitors evolving state mandates and ensures your infrastructure remains continuously compliant — without burdening your staff.
Grant & Audit Documentation
Funding compliance doesn't end at deployment. Assurecharge maintains audit-ready records — utilization trends, maintenance logs, and performance data — to support grant renewals, audits, and stakeholder reporting.
The 98% Uptime Guarantee
A Contractual Commitment
Assurecharge backs its managed services with a documented 98% uptime service level agreement — one of the highest performance standards available in the EVSE managed services market. This isn't a marketing claim. It is a contractually enforceable commitment with defined remediation terms.
For public agencies accountable to city councils, fleet directors, and federal compliance requirements, a guaranteed uptime figure transforms a vendor relationship into a performance partnership with real accountability.
What Uptime Means for Your Fleet
Every hour a charger is unavailable is an hour a fleet vehicle may not be ready for service. For law enforcement, transit, public works, and emergency services fleets, charger downtime has direct operational consequences — not just administrative inconvenience.
Our 98% guarantee is enforced through proactive monitoring, rapid dispatch protocols, and a spare parts inventory positioned for fast field deployment. We treat your infrastructure readiness as a mission-critical function — because for your agency, it is.
Proactive Monitoring
24/7 automated health checks with instant alert escalation
Rapid Dispatch
Certified technician response with pre-positioned parts inventory
How Assurecharge Compares
Understanding the difference between self-managed operations and a fully outsourced managed services model helps agencies make the right long-term infrastructure decision.
Chapter 5
Built for the Demands of Public Sector Procurement
Assurecharge understands how public agencies evaluate, procure, and govern technology partners — and we've structured our services accordingly.
Procurement-Ready. Mission-Aligned.
Contract Vehicles & Cooperative Purchasing
Assurecharge supports procurement through established public sector contract vehicles and cooperative purchasing programs — streamlining the acquisition process and reducing time-to-contract for agency procurement leads.
Transparent, Auditable Service Records
Every maintenance event, help desk ticket, firmware update, and billing transaction is logged and accessible through your agency dashboard — providing the audit trail required for federal grant compliance, internal controls, and Inspector General reviews.
Scalable as Your Fleet Grows
Whether your agency is deploying its first ten chargers or managing a network of two hundred, Assurecharge scales its service model to match your portfolio — without renegotiating contracts or rebuilding operational workflows at every milestone.
The Assurecharge Engagement Model
Every Assurecharge engagement begins with a no-obligation Efficiency Audit — a structured assessment of your current EV infrastructure, operational gaps, and cost drivers. From that foundation, we design a managed services program calibrated to your agency's specific needs, scale, and budget parameters.
Ready to Optimize Your EV Infrastructure?
Assurecharge works with public agencies at every stage of fleet electrification — from early-stage deployment planning to full-portfolio managed operations. Our Efficiency Audit is the first step toward understanding exactly where your agency stands and what a managed services partnership can deliver.
There is no obligation and no commitment required to begin the conversation. Schedule a session with one of our public sector advisors and receive a structured assessment of your current operations, cost baseline, and optimization opportunity.